Refund Policy
Last updated: September 16, 2026
Purchasing Ring is not available at this time while we complete our payment provider setup. The policy below is the one that will apply to purchases once they open.
1. What you are buying
Ring is prepaid digital credit used inside ringchat. It is delivered to your balance immediately on purchase and is consumed as you use the Service — for example 10 Ring per message.
Ring has no cash value outside ringchat, cannot be transferred between accounts, and does not expire.
2. Cooling-off period
You may cancel a Ring purchase within 7 days and receive a full refund, provided you have not spent any Ring from that purchase.
Because Ring is delivered immediately and is consumed as it is used, once you have spent any part of a purchase that purchase can no longer be cancelled. This is the point at which the digital content is treated as supplied.
3. What is refundable
| Situation | Refund |
|---|---|
| Purchase made within the last 7 days, none of it spent | Full refund |
| Charged twice for the same purchase | Full refund of the duplicate |
| Charged an amount you did not authorise | Full refund |
| Ring deducted but the Service failed to deliver | Ring returned to your balance automatically; if that fails, tell us and we will correct it |
| Purchase more than 7 days old | Not refundable |
| Ring already spent | Not refundable |
| Ring granted free on sign-up or through a promotion | Not refundable — it has no monetary value |
| Account closed by us for breaching the Terms | Not refundable |
Where a purchase included bonus Ring, the bonus is cancelled along with the refund and is not paid out separately.
Nothing in this policy limits any statutory right you have as a consumer in the country where you live. Where your local law gives you a stronger right, that right applies.
4. How to request a refund
- Send us a request through the contact form.
- Include the email address on the account and the approximate date and amount of the purchase.
- We will confirm receipt and tell you the outcome. If approved, we refund to the original payment method.
Refunds are issued within 3 business days of approval. How long the money takes to appear depends on your payment provider.
5. Incorrect charges
If you were charged in error, we refund the full amount by the same method used for payment. Where the error was ours, we bear any fee involved. If we decline a refund you have asked for, we will explain why and show that the charge was correctly applied.
6. Chargebacks
If you believe a charge is wrong, please contact us before raising a chargeback with your bank — we can usually resolve it faster. We may suspend an account while a chargeback is being investigated.
7. Contact
All refund requests and billing questions: contact form.